Frequently Asked Questions (FAQ)
📧 Email: [email protected]
📍 Address: 1536 N. Miro St, New Orleans, LA 70119, USA
📞 Phone: +1 (832) 557-2851
1. What kinds of kitchen appliances do you sell?
We offer compact, efficient kitchen appliances like rice cookers, air fryers, electric kettles, blenders, and food processors.
2. Are your products beginner-friendly?
Yes, our appliances are easy to use, even for first-time users. Most models feature one-touch operation and simple interfaces.
3. Do your appliances come with user manuals?
Yes, each product includes a clear user manual with setup, usage, and maintenance instructions.
4. How do I clean the appliances?
Most parts are detachable and dishwasher-safe. Always unplug before cleaning and use a damp cloth for electrical components.
5. Are your appliances safe to use?
Yes, all products have built-in safety features such as automatic shut-off, anti-overheating, and non-slip feet.
6. What is the warranty period?
We provide a 12-month warranty covering manufacturing defects under normal usage conditions.
7. Can I return or exchange a product?
Yes. We offer a 30-day return/exchange policy. Items must be unused and in their original packaging.
8. How do I request a return or replacement?
Email us at [email protected] with your order number and a photo of the product (if applicable). We’ll guide you through the process.
9. What if I receive a defective or damaged item?
Please notify us within 7 days of delivery. We’ll offer a free replacement or full refund depending on the situation.
10. How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–7 business days in the U.S.
11. Do you offer free shipping?
Yes, we provide free standard shipping for all domestic U.S. orders.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email. You can also track it through your account.
14. What payment methods do you accept?
We accept PayPal, Visa, MasterCard, and other secure payment methods through our checkout page.
15. Is my payment information safe?
Yes, we use secure encryption and industry-standard practices to protect your personal and payment data.
16. Can I cancel or change my order after placing it?
You can cancel or modify your order within 12 hours of purchase. Contact us as soon as possible via email.
17. Do your products support different voltage systems?
Our products are designed for 110V/120V systems in the U.S. Please check compatibility before international use.
18. Are replacement parts available?
Yes, we offer replacement accessories for selected products. Contact our support team for details.
19. Can I get cooking tips or recipes for your appliances?
Yes! We regularly share simple recipes and usage guides on our blog and via email newsletters.
20. How do I contact customer service?
You can reach us anytime at [email protected]. We respond within 24 hours on business days.