1. Order Processing Time
All orders are carefully processed within 1-3 business days after order confirmation. Orders placed during weekends or public holidays will be processed on the next business day. We strive to ensure timely processing to provide the best customer experience.
2. Shipping Destinations
Currently, we only ship to addresses within the United States. We do not support international shipping at this time.
3. Estimated Delivery Time
Standard shipping delivery typically takes between 5 to 7 business days from the date your order is processed. Please note this is an estimate and actual delivery times may vary due to factors such as carrier performance, weather conditions, or unforeseen circumstances.
4. Shipping Fees
We offer free standard shipping for all orders within the United States. No additional shipping fees will be charged during checkout or upon delivery.
5. Order Tracking
Once your order has been shipped, a shipping confirmation email containing the tracking number and carrier information will be sent to the email address provided during checkout. You can use this information to monitor the status and location of your package in real time.
6. Shipping Carriers
We partner with reputable shipping carriers to ensure safe and reliable delivery. The choice of carrier may vary depending on your location and the nature of the product.
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Incomplete or incorrect addresses may result in delivery delays or returned packages. laticiapet.store is not responsible for packages lost or delayed due to inaccurate address information provided by the customer.
8. Delivery Issues
If your package is lost, damaged, or delayed, please contact our customer service team at [email protected] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue promptly.
9. Shipping Delays and Force Majeure
laticiapet.store is not liable for delays caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemics, strikes, customs delays, or carrier issues. In such cases, we will notify customers as soon as possible and provide updated delivery information.
10. Multiple Shipments
Orders containing multiple items may be shipped separately if items are sourced from different warehouses or suppliers. You will receive separate tracking numbers for each shipment.
11. Address Changes
If you need to change the shipping address after placing your order, please contact us immediately. Once the order has been processed or shipped, address changes may no longer be possible.
12. Undeliverable Packages
Packages returned to us due to incorrect address, refusal, or failure to collect may incur additional shipping charges for re-delivery. Customers will be responsible for these costs.
13. International Shipping
Currently, laticiapet.store does not offer international shipping. We plan to expand our shipping coverage in the future and will update this policy accordingly.
14. Contact Information
For any questions or concerns regarding your order shipment, please contact our customer support team:
Email: [email protected]
Phone: +1 (832) 557-2851